As we all know that Apple considers itself as a master in security and privacy. But few popular iPhone apps which include Hollister, Hotels.com, Expedia and Air Canada are found recording user’s screen swipes and taps without letting their permission. These iOS apps are available on the App Store.
Tech Crunch reported on Thursday that
Several popular iPhone apps, from hoteliers, travel sites, airlines, cell phone carriers, banks, and financiers, that don’t ask or make it clear — if at all — that they know exactly how you’re using their apps. Worse, even though these apps are meant to mask certain fields, some inadvertently expose sensitive data.
iPhone apps such as Singapore Airlines, Abercrombie & Fitch and Hotels.com use Glassbox in their apps which is a customer experience analytics company. Moreover, it is one of the handfuls of firms which allow developers to embed “session replay” technology into their applications. This technology allows apps developers to know about how the user interacts with their apps.
According to 9to5Mac
Abercrombie said that using Glassbox “helps support a seamless shopping experience, enabling us to identify and address any issues users might encounter in their digital experience”,